Welcome to LCT!
Actually, what I read into Liz's posts is that she did not get any resolution to the issues. When you are paying thousands of dollars of an experience that you did not get, then my experience on a less than satisfactory cruise was to write to the powers that be. Sometimes all that's needed is an apology, but, in this case, I think that a great deal more is completely in order.
Stick around and you will hear different stories about the good, the bad and the ugly - and how to resolve those issues!