I would do this if it was me ( and believe me I have before when had a problem on a cruise with them) and the problem WAS taken care of for my next cruise with them. So Liz if you would just like to email Frank del Rio ( President / CEO -Oceania)..I will give you his email address. Just click my name above & give me your email address I will give it to you. He is open to constructive criticism about his ships and his employees and I am sure he would like to hear your thoughts and I am also sure he will answer you. I have experienced some of the things
that you mentioned on other ships but not Oceania although
I am sure that you are very correct in your assessments .
Oh by the waay, if you paid for early embarcation and didn't get that you are owed .Just IMHO . ;)