Liz,

I want to thank you for reposting your experiences. I'm terribly sorry to read that your overall experiences were tremendously disappointing and upsetting.

While I understand your hesitation to divulge the objectionable situations to the powers that be, I honestly feel that it would be most beneficial to share your experiences with Oceania. How are they to correct these issues unless everyone who has had bad experiences brings these matters to upper management's attention? I hope you'll reconsider. Otherwise, the situations you've cited may well be repeated to future guests.

I am employed in the hotel industry. It is of paramount importance that all of our staff treat our guests in a warm and inviting manner. We strive to assist everyone with any and all reasonable requests. This is our job. Customer service and response is an integral part of the hospitality/travel/tourism industry. It is each and every crew/staff member's duty to perform in a welcoming and helpful way. Anything less is unacceptable in this line of employment.

Thanks, Liz. We all learn and benefit from each and every report/review posted on this site, whether it be positive or negative. I do hope that your next cruise is far more enjoyable!