Sorry to hear of your difficulties, Doris. It's unfortunate that what was promised by one, cannot be granted by another (if this is the case). Such situations are not exclusive to Radisson, as we all know. In the corporate world so many of us are accountable to someone of higher authority. However, it certainly is a great disappointment.

I'm sure your TA is working hard to resolve this issue to your complete satisfaction, if it's at all possible. I do hope that there is satisifactory resolution for you.