I saw Rose in FLL when I went last week. She was turning grey!!! I cannot tell you how many thousands and thousands of letters went out. Many times when only one letter was received the problem lies with the fact that people got TWO mailings of everything (two names) and years ago changed it to ONE mailing (one name). Then when these letters went out if that had happened only one mailing (one name) was sent.

I do feel for Rose. Her emails were in the mulitple hundreds, the phone was clogged with calls. It is a lot for one person to handle. She also got a lot of calls with people either wanting to vent they did not like the program or there are many who also think the program is good and they call too. These all take a lot of time and she is a very patient person so I am sure she gives each person she is talking to total attention. Really they should have had a whole bunch of people fielding these calls but then Rose knows the situation so well.

She used to be a cruise consultant on board and is a truly lovely person. Be patient she will get back to everyone eventually.

I am sure this will help with the mailing list and that will be a nice side benefit of all of this.