We never received our letter, so I called. The woman, Rose, is very nice. I was going to tell her the program did not satisfy many of us, but decided not to ruin her Monday. She thanked me for our business and asked that we keep adding the nights up. They had sent it out, but for some reason, we didn't get it. She reviewed the statement with me (nights were accurate) and told me she would resend it and we would get it in about a week.