I finally talked to Rose today. The letters should be mailed in 10 days.
According to Rose, I wasn't in the original mailing because RSSC had 2 accounts for me. One said yes to mail, one said no mail. When this happens, their computer always goes with the no mail. At this point, who knows what to believe?
She did stress that they want to get everyone's information correct. On this go around I called yesterday & the call was returned today. Maybe things are starting to slow down for her. As others have said, she is very nice.