Our mailing arrived today. It was addressed to both of us and inside there were separate membership statements for each of us.
I am underwhelmed. I am not at all certain about the reasoning/logic that went into this program. The free internet is nice, but only if you are able to use a computer in club.com. Otherwise you have to bring your your own laptop and hope the wifi is available. There seems to be no real incentive to reach higher status tiers - I can do my own laundry and pressing - that's not going to attract me into booking another cruise. We don't go to art auctions and the other "perks" are pretty useless to us (maybe not to others). The concept of a class system of preferential pre-booking of restaurant reservations and spa appointments is repugnant.
It is more cost effective for a company to build a sustainable, profitable business by retaining existing customers through true customer loyalty/customer satisfaction initiatives than to have to constantly recruit a high percentage of new customers.
Jim and I enjoy our Radisson cruises but the changes in pricing and the deterioration of service on our two most recent trips (PG this summer and Voyager over Thanksgiving) have caused us to look at alternate options for our vacations. Fortunately, Ngaire and the whole Brown and Keene team are now providing interesting additional travel experiences.
🚢 Cruise with your favorite Keene Luxury Travel Staff Member! 💰 5% KLT Reward plus Shipboard Credit available (amount varies per voyage)! 💲 Offering Enhanced KLT Rewards on voyages hosted by Ngaire & Clay!
