Joanna....we have to remember from all our cruises and talking to the officers... about that "chat board" and other names they have for us. Yes, I think they listen and hear. However, it might be more the officers for service related stuff and comments more than the powers that be. I tried awhile ago to reach Marc Conroy about an issue I thought was important (I NEVER e-mailed him except a couple of times after the Voyager shakedown) Now I am not able to reach him. Maybe too much exposure and he just shut it off. Would be nice to find out why.