There often seems to be a disconnect between Regent (RSSC), the port agent etc. In 1999 we were on a Baltic cruise on the Diamond. For this cruise, we had used RSSC air so therefore, they had our flight information. However, we were rerouted from Cincinnati - JFK - Stockholm to Cincinnati - Paris - Stockholm which arrived a bit later. Since we had used RSSC air, we expected to be met at Stockholm airport for the transfer to the ship. I was able to call the RSSC office before it closed to inform them of our change in flights. When we arrived in Stockholm, no transfer was to be found. We ended up taking a cab to the ship (later reimbursed) but the lousy explanation was that the port agent's office wasn't open that day. Why wouldn't you check for messages / faxes etc. on embarkation day.