Although I agree that the couple wasn't to blame (except for not taking advantage of a wonderful dinner), Regent certainly shouldn't be lambasted at this late date, either. Not being checked in by 10pm would lead me to believe they were a no-show. I wonder if others have had the same misfortune as some trips leave at 10pm while others leave at 2:30am; it could leave to honest mistakes. Of course, 99.9% want to get onboard as soon as they can so it would be a moot point.
Ngaire, thanks for getting the answer. I figured (rightly) that you were getting the up to date information for us so I was checking in here frequently instead of bothering Regent myself.