Well at least Regent got them to the ship!!
Washington Post article "Left at the dock"
Carol and Peter Ostrowski of Alexandria arrived at a dock in Tahiti for a Regent Seven Seas cruise 4 1/2 hours before the ship was slated to leave, and hours before the boarding deadline. But the ship was gone."We were told that 'the captain can sail whenever he wants,' " said Peter Ostrowski.
"Yes, the ship did leave earlier than we had published," Seven Seas spokesman Andrew Poulton told CoGo. "These guests hadn't informed us of their travel plans. We had no idea they were going to show up that evening, otherwise of course we would have waited for them."
The ship, the Paul Gauguin, holds only 320 passengers. The crew looked over forms on which most passengers had indicated their flight plans, confirmed that all those flights had arrived in Tahiti, and departed.
Cruise line reservation forms routinely ask guests to reveal their travel plans, including flight numbers, on reservation forms. "If there is a cautionary tale in this, it's that you should always let the cruise line know your plans in case of something like this," said Poulton.
"At the same time," he added, "obviously we admitted we were wrong." He said the line apologized, paid for overnight expenses, flew the couple to the ship the next day and offered them a $500 voucher that they chose not to accept.
The Ostrowskis said most of that is true: They're still waiting, they said, for the apology.
