Even the most perfect cruiseline can have some inexperienced waiters. Once, on the Diamond, we had a waiter who was very rude to one of our LCT pals. She mentioned something was amiss with a steak and he was not agreeable. I don't remember the specifics, but I remembered his attitude irritated her. On another occasion, we ate with the HOTEL director and they kept messing up HIS order and our table received very poor service. He was angry and embarrassed. So, these situations do occur, but they are often isolated, in my opinion.