Hi Folks,

We are aboard the Crystal Symphony and have been having trouble getting our onboard cruise credits from American Express Platinum. I did pay the $500 deposit with my gold card which we were wait listed on but paid the entire balance with my Platinum card. Now Crystal is saying that I had to pay for the cruise with the Centurion card to get anything more than the $100 credit. I printed out the priviledges page for the Platinum card and brought it just in case and it apparently makes no difference to either Crystal or AMEX because they will not give me the credits that are printed in the advertising.

Supposedly had we paid for the entire cruise we would have gotten $300 onbard credit and $250 excursion credit. The Amex travel agent that booked it told use up front that we wouldn't get the whole $250 excursion credit, only $100, which was find even though it seemed like a big penalty for booking the deposit with the gold card.....but that we would be the whole $300 onboard credit.

If anyone has any advice please let me know. I've spent a lot of time at the Crystal reception desk trying to sort this out with no luck.

Thanks,

KarenM :eek: