Andi, what a funny and apt acronym! It sure was OOPS for Regent, and I for one think they handled it with class, as did the people I brought aboard with me! And at a $$$ cost to the line, especially since their contract with us really left all of us at their mercy, and they were obligated for nothing legally. To me, it was not about legal, but goodwill, and they did a great job!
I remember how upset you were the day we were sailing extra and you didn't know the outcome, just what you had paid out in post cruise plans and reservation deposits. I'm glad it worked out for you..