We're quite satisfied with the service from The Berkeley Group (RSSC's trip insurance carrier). We received full reimbursement a few days ago for our Air Canada change fees (which amounted to more than 100% of the original fare!!). We only sent in the claim forms about six weeks ago. That seems to be a reasonably prompt response for such a claim. So now we can close out our MUSH file and focus fully on PENGUINS-POP.
