We've managed to snag Business flights out on Star Alliance carriers but can't yet do the return, since it's not yet loaded. Lordie, the United service center in India is an absolute horror to deal with. Most of the agents don't know the system and cannot be at all creative in finding routings. Then, they have to stick with their script and read you all sort of stuff about which you haven't the remotest interest. At two in the morning, it just ain't what you want to hear!! And unlike the computer companies which use Indian service centers, United does not seem to have vetted the agents for English language ability. One of the guys I talked to yesterday did not have the slightest idea what the term "non-revenue inventory" meant, even though he works in the FF (thus, non-revenue)section of United's service center. As Linda L. at B&K told me a couple of weeks ago, using FF miles is not a game for the faint-of-heart!!!