Marc, I only deleted because I tried to take a certain part of Claudia's post, and ended up having WAY too much included, so deleted. That bores people.

My feeling on this is that those offended cruisers are lucky FDR reads the boards and responded. I have no idea whether there were others not compensated like some have said, but he sure did a PR coup on cc doing what he did for that big family group, and the pastor and his wife. I have no doubt Mark Conroy would have done the same if he read it, but we don't know that he "reads" us anymore! It is a VERY big step for an FDR to get on a board and admit a mistake. They are made everyday by employees. Glad this OP put out her story. It was a good ending.