This was an unfortunate situation. My understanding is that they were overbooked, just as an airlines might be. Traditionally they ask for volunteers who would be willing to give up their space for extra compensation. I must admit I have taken a bump myself when time allowed. The intent was to ask for volunteers but it appears that the individuals making the calls did not offer this but made it appear they were being forced to give up their cruise. This is the first time this has occurred and they have assured me that this will not occur again. If anything they are extremely sensitive to have made a huge mistake which they cannot afford to have happen again.