One thing that was helpful to me when our luggage was lost was that there was a page in our "booklet" that used to be sent with the docs that had the entire itinerary for the cruise, with local contacts for each port. It was copied and attached to our lost luggage report. I notice that is missing now. However, when we got on the ship, I gave the contact sheet that I was given at the airport "lost luggage desk" to our concierge, and he took it from there. Every day when we got back from touring, the concierge would give me an update.