Frank reads that board..and posts on it all the time.
He resolved the problem..offered extremely nice compensation to those folks involved..plus their cabins for the cruise they were supposed to go on. The gal that started the post had actually booked another cruise within the 24 hours from start of her knowledge of the situation. Frank also offered to pay her for the booking on the other ship and that if the ship ultimately refunded she could keep that.
The end result as of today was she was refunded the money she gave to the second line. So win win for her in compensation I think
If you read the O board under the thread Mr.Del Rio what did you do to my family? on page 10 the editor of CC Carolyn has posted an editorial relating to this fiasco and resolution. Very interesting reading.