Kristin,

I had to laugh when you said that you check your air reservations daily. I do the exact same thing, and than goodness I do. Like you said, they change constantly and NEVER contact you. They used to contact me with any small change...not any more.

I am no Lee Iacocca, but perhaps the business experts out there could chime in. It SEEMS to me that they are shooting themselves in the foot. Hiring all these non-English speaking, incompetant people as agents. It takes 10 times the time it used to to get anything done on the phone...not to mention all the people they are alienating!