Reading all this Kristin, and experiencing what poor Olivia went through on MUSH, I have no plans to fly USAir! They really do sound like the worst and most difficult to deal with.

I'm sure all the airlines have their problems but the airline we fly most frequently is AA (though Tom no longer has any elite status) fairs better than any others IMO. So far, I've never reached an India operator on AA or Alaska Air but have on the other major airline. I hate that outsourcing, I feel so rude asking them to repeat things because I can't understand them. They're very unknowledgeable too and have given me incorrect information.