I wonder too about his review, given his trip was gratis. But he did bring out a lot of Regent's great qualities.
On the other hand.... what does he mean no fresh squeezed OJ at the breakfast buffet? It is always there with a tray of glasses, and usually is offered by the waiters when you first sit down. We have cruised 125 nights on Regent and I have never had a morning without fresh OJ. Makes me wonder about his throughness.
Also, having had the discussion on PANDA regarding the numerous announcements in the cabins.... I cannot imagine the captain making an announcement in the middle of the night into the cabins to tell you that everything is ok during rough seas. Waking everyone else up to tell them everything is ok?? If I were asleep and they did that in the middle of the night I would be livid. For him to expect that, when his wife was sound asleep (as was probably more than half of the other passengers) is simply selfish in my opinion. For heavens sake you are at sea!