I went on again this morning with both of my booking numbers (B2B) and you can not even access the site. I know this is because we have two segments. I do not know how to email Regent directly, but if anyone has the proper email, I will be glad to do it. They WILL NOT talk to me on the phone because I have an agent. My TA called and they did book one excursion (we are on a cruise that does not include excursions) but would not book the others. It is a shame we can't at least handle this by email or fax and get a response in the same manner until the problem is fixed. We are going on the PG as well and I was able to access that one. However, we can not use OBC for this ONLY ONE excursion we want and so we are forced to wait until we are on board to see if we can use it then. I feel they need to reassess their customer service issues. I am sympathetic to their computer issues, but they simply need a back-up plan. (In my opinion)