All the new back to back bookings we have two numbers, one for each segment of the cruise. The bookings that were made some time ago only have one booking number. We cant just "get" a new booking number for the second segment. Herein lies the problem.
I will be back in Dallas on the 22nd and once I handle any urgent issues I will see what I can to help resolve this problem when I return.
The girls are working so hard trying to get all the bookings adjusted. The adjusted bookings are coming in but things are dropping off and almost every booking has to be sent back to get corrected.
I just do not want to pull them off this process right now to work on excursions and dining room reservations when in reality there may be few answers at this moment in time until things settle down a bit and we can get some answers from RSSC.
Leslie:
That policy has always been in place but not heavily enforced in the past. I have no way of knowing how much they will enforce that policy. Each ship may handle it differently it may also depend on how full the ship is that is in question.
I am trying now via email to get clarity on some of the key questions on the policy of the shipboard credit/credit card/onboard booking issue. I have been asking about the refunding the credit card that Leslie proposed now for about 10 days but do not have an answer yet that is clear on that issue.
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