Originally posted by sedona:
We were wondering if Regent had gone downhill ourselves this year. We took the Voyager Reykjavik to Southhamptom in the spring and was not pleased with either the tour desk or the food. The service levels also were good but distant. We felt as many of you do on this board. However, we were thoroughly pleased with our Mariner Hong Kong to Singapore trip this year. We hadn't a complaint about the food nor the tour desk. Service levels were high. I thought that perhaps Regent was experiencing growing pains and had overcome them by the time we cruised the second time. It seems that there is unevenness that needs to be worked through that comes down to staff.
We are booked on Mariner for April and are looking forward to it. We are encouraged by your experience as we have not sailed on Mariner before. Our New Year's Cruise on Navigator was a bit of a disaster (both food and service were off as well as mixed reviews on the Destination Desk, tours, etc).
