The butler service we received on the Radisson, Voyager was a big disappointment. The year before we had a butler on the Orient Line. That butler visited us every evening. Came in and sat down with us with a notepad. Wanted to know could be done for the following day. Made our dinner reservations, got us off the ship early so we didn't have to wait in line with numbers, etc. Offered to unpack and pack for us. On Radisson, he did NOTHING more than the cabin steward. Refused to make dinner reservations for us; said it wasn't his job. Said he couldn't arrange for us to get off the ship early. Took 3 days to bring my husband the brand of scotch he wanted and then took 2 bottles of wine from our bar to "exchange". I felt he was absolutely no aswt at all.