They offer forced overnights when there is no way to get them to the ship for the day of embarkation. Happens sometimes. I really think the $100 deviation fee is the best option for many itineraries.
At least we can TALK to Regent other cruise lines you have to do it all by fax and email and then they come back with something that wont work and then you have to email back again.
With Regent I can get on the phone and hear the options and make requests it is SO much better.