I am going to call Ft. Lauderdale and get a physical address and name of the person in charge of these tier benefits, so those of us who are disappointed in their new (less enhanced) tier benefits can all write letters (and encourage others who are approaching tiers where benefits have been taken away).

There is no way we can expect Ngaire to "fix" this for us. She is a large producer for RSSC, but she is one voice, and I think a grassroots mailing campaign may be more in order.

Any of you who saved the details of this program as they were supposed to be applied as of April 1, 2006, I would suggest you send a copy along with your letter.