Should I venture to guess that you guys will not be booking any Crystal cruises in the future? I have never cruised with them, but based on what you guys are experiencing, don't think I would ever consider booking with them. I realize COVID is an unprecedented time, but what you have experienced is unforgivable!
Cindy, although I did get my money back from Crystal (because I listened to Rachel), Crystal's handling of refunds through the pandemic has definitely soured me on thoughts of any future Crystal cruise. In addition, now that Crystal is selling the river boats, really no reason to ever try out the product.
