Crys,
The pool thing...i.e. being empty most of the time and the hot tubs being drained or sitting cold was a huge issue on our cruise in July. The seas were so stormy that mostly the pool was drained!! That was very disappointing and sounds like you and loon experienced the same.
I'm surprised about the cab problem though. There were immediate cabs(cab-line)when we needed one in July. I was thrilled it was a Weds. because I have come off cruises on Sats. and had to wait ONE HOUR for a cab!
Hope you enjoyed things overall. We would travel on RSSC again.