I really like Anne's phrasing. We never know when somebody is going to send through a forwarded email or something along those lines, that has a word on "the list" in it. Yes, it is the cruiseline's right to "protect" their customers from "harm", but there has to be some way to do it other than blocking an entire email account. I've blithely assumed that Sonja or Jason could get through to us in case of need, so I've dropped the ball on leaving all those phone numbers that are questionable as to whether or not either of them could get through. Sonja would come closer to not taking "no" for an answer, but Jason would go into meltdown.

Also, how would either of them know that my email account had been blocked because XYZ (who they have never heard of) had decided to forward an email with a "bad word" in it? They wouldn't even think of the phone number, because they had send out the email. In a lot of cases, email is a more reliable method of communication.

I'm going to have to think about this between now and February. I'll probably just end up creating an email account for exclusive use, but that's a pain.