Marc, I'm happy you spelled it all out. It sounds like a large part of the problem was too little wait staff for the number of people.
We opted not to go to the gold/platinum dinner in LaVeranda. We did go to the Platinum dinner in the Connosseur Club a night or two earlier which was much smaller and very very nice. We sat at one round table so it was easier to converse. We too had a set menu (choice between 2 of each). All food came out of Signatures. The main entree choices were either fish or lamb. I didn't care for either so they were happy to make me a delicious filet mignon. There were so many different courses, it went on and on so it made for a late ending but it was first class in every way. Our Platinum dinner was also attended by the Captain, HD Richard, and Brian O'Brien. We didn't have any entertainment, just nice conversation with one another.