It has been a mess for many.

I couldn't find the credit voucher that I was suppose to get from United anywhere. I called United with all 6 of the passenger #'s on the tickets for a cancelled June trip from Newark to Turks & Caicos. It turns out that ALL the $$ credit was issued to my youngest Grandson Luca 7 years old.

It was so hysterical, he doesn't even have a United f.f.# . I didn't know if I should laugh or cry. The representative said 3 times that Mr. Luca would have 2 years to use HIS credit. After repeating 3 times that Mr. Luca wasn't going anywhere, he's 7 years old, unaccompanied minor blah blah blah she finally understood.

Now this $$ credit is suppose to be transferred into MY name. She said it may take 25 days so I'll wait and see. The UA representative was very nice but struggled a bit with conversational English.