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 Re: Compensation
#220971
10/24/06 04:14 AM
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Joined: Mar 2004
Posts: 8,924
Ngaire
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I decided to find out what was going on. I contacted the person who would know for sure in Fort Lauderdale this morning and the official and correct answer is .....12.31.08.
All the certificates are supposed to be good until the date that Joann is being told. So the letters received had the WRONG date.
Actually this surprises me as normally it is good the end of the following year. Not sure why they extended it out an extra year?
So that applies to everyone who has a letter dated 12/31/07 this is now good until 12/31/08.
I am sure everyone will apply these on their first available cruise which is most likely going to be in 2007. Nice to know that you have that much time if you need it.
Go Joann - you had this one right!!!!
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Re: Compensation
#220972
10/24/06 02:23 PM
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Joined: Feb 2004
Posts: 5,658
cruisinfanatic
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Thanks Ngaire.
I too was surprised when they kept saying good until 2008, which is why I kept going back and asking again and again, as I agree with you, usually something like that is only good until the end of the next year.
How lucky for all of us, that if we don't or can't make plans just yet, that we have that option to apply it way into the future.
Thanks again for all that you did for your group, but it also filtered down to my couples and actually everyone on the ship.
JoAnn 
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Re: Compensation
#220973
10/25/06 09:03 AM
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Joined: Mar 2004
Posts: 2,455
cruisinsince75
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Posts: 2,455 |
Hey, we almost went on MUSH! Can we get compensation for a cruise that we almost went on, and almost had to spend and extra day onboard, and almost had to rearrange post-cruise plans, and almost had to rearrange airfare? Well, I guess that I will have to settle on the future cruise credits from our TUSH non-cruise! I wonder if can use that $10 off at Elmer's Bait and Tackle towards a pair of formal waders? LOL
Don
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Re: Compensation
#220974
11/10/06 12:50 PM
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Joined: Feb 2004
Posts: 11,641
joannapv
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We had two issues on Mush - we had 5 rooms reserved at the Westmark Hotel in Anchorage and 2 vans from Harley's Vans - we called both places once we heard the news (well AFTER dinner) and Westmark could not have been nicer - I have been going back and forth with Harley's since September and they refused to refund my deposit. I submitted the claim and receipts to Regent about 3 weeks ago - check just arrived -
Joanna
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Re: Compensation
#220975
11/10/06 01:24 PM
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Joined: Feb 2004
Posts: 6,352
Marc
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Joanna, congratulations! We are still "discussing" this with insurance company. I sometimes think that they just try to tire you out. Hopefully, we will reach settlement soon and not have to forward to Regent.
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Re: Compensation
#220976
11/10/06 01:59 PM
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Joined: Feb 2004
Posts: 11,641
joannapv
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Well Harley's about wore me out - the girl I spoke to, when we made first call, said she doubted there would be a problem - that statement was later denied - we were to rent the vans on the 6th and return them on the 7th - they did offer to extend my rental to the 7th but I had no clear idea of exactly when we'd get in so preferred to use Regent's transportation (which, of course, we paid for)and explained that info - no dice - it all had happy ending though - I was not expecting such quick reimbursement from Regent - good luck, Marc, I am sure it will all work out to your satisfaction - Joanna
Joanna
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Re: Compensation
#220977
11/10/06 02:58 PM
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Joined: May 2004
Posts: 709
Freddie
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Joined: May 2004
Posts: 709 |
We're quite satisfied with the service from The Berkeley Group (RSSC's trip insurance carrier). We received full reimbursement a few days ago for our Air Canada change fees (which amounted to more than 100% of the original fare!!). We only sent in the claim forms about six weeks ago. That seems to be a reasonably prompt response for such a claim. So now we can close out our MUSH file and focus fully on PENGUINS-POP.
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Re: Compensation
#220978
11/10/06 03:25 PM
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Joined: Feb 2004
Posts: 11,641
joannapv
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Another happy Musher!! :ch: :ch: :ch:
Joanna
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Re: Compensation
#220979
11/10/06 03:30 PM
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Joined: Feb 2004
Posts: 5,658
cruisinfanatic
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And, if I'm right Freddie - you can then also focus on CROSS!!
Joanna, I'm surprised you had such and issue with Harley's, isn't that the same company Karen used for the 6 of us post cruise? As I recall, she had no problem with them at all. Karen????? Of course she was so efficient, we just left it all up to her.
JoAnn
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Re: Compensation
#220980
11/10/06 03:36 PM
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Joined: Feb 2004
Posts: 11,641
joannapv
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Yes same company - Karen told me about them ages ago ...just my circumstance - had I been willing to go with rental on the 7th - no problem - as I said, not sure when we would get in on 7th - he held me to cancellation policy - you were on schedule right????
Joanna
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Re: Compensation
#220981
11/10/06 03:44 PM
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Joined: Feb 2004
Posts: 5,658
cruisinfanatic
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I guess - Karen took care of it - it all seemed to work out.
Sorry you had such a bad experience. :(
JoAnn
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Re: Compensation
#220982
11/10/06 04:41 PM
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Joined: Feb 2004
Posts: 11,641
joannapv
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Posts: 11,641 |
It was blessing in disguise - MY group would never have handled the vans with grace - too much luggage and cranky people - Regent to Anchorage was way to go for us
Joanna
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Re: Compensation
#220983
11/10/06 06:13 PM
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Joined: Jan 1970
Posts: 15,171
KarenS
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I can't remember, I thought we got in one day late? However it worked out, they only charged us for 1 days rental, instead of a day and a half, which they did not have to do.
Karen
Live long and prosper
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Re: Compensation
#220984
11/10/06 11:06 PM
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Joined: Feb 2004
Posts: 7,967
jhp
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I'm another happy MUSH'er. Just got check this week that covered the night I had prepaid hotel in Anchorage, and reimbursement for extra airfare paid to change the flights. Regent did WELL by us in spite of unforseeable delays!
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Re: Compensation
#220985
11/11/06 05:25 AM
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Joined: Feb 2004
Posts: 7,646
ChatKat...
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Yes, they did well by us. We recovered all of our out of pocket expenses and we have a credit to use for fare on our next cruise. Now that some time has passed, I am not as upset as having missed Denali, but, I doubt that I will cruise Alaska again. I might do a land trip up there as a photo excursion.
VOYAGER:
MC to FLL 11/07
MC/Dover 6/06
MARINER:
BCN / Ven 10/11
Alaska 2001|2006
Panama Canal 2003
NAV
Caribbean 11/06
Bermuda|New Eng/Canada 6/04
PG 5/05
OCEANIA
Nautica |Ist/Athens 6/07
Regatta|Baltics 6/08
Riviera 2013 Crossing -Istanbul to Miami
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Re: Compensation
#220986
11/11/06 07:44 AM
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Joined: Feb 2004
Posts: 4,471
sedona
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Posts: 4,471 |
They did the right thing. My only issue was that the communication wasn't as clear as it should have been and those of us on independent excursions did not have a feeling of comfort. This did affect the overall experience and I am saying this so that they learn from this comment as I know that they want to make all cruisers feel like valued guests whether we took their excursion or not.
I, too, have learned...For TAP, I am using their air and hotel!! It also makes sense for us economically.
Any dissatisfaction we felt initially did not make us want to not cruise Regent again. Being a type A, I could have done without the angst...that's what my vacations are for.
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Re: Compensation
#220987
11/13/06 05:59 AM
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Joined: Feb 2004
Posts: 7,646
ChatKat...
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Nicely said, Andi. Had there been some real communication and assurance from the beginning, it would have been better. I am sure we all learned from that experience. I did use Regent Air on a deviation and I would do it again. But not without some guarantees from my hotels etc about cancellation penalties. We did not factor in that the ship would be delayed in returning to port.
VOYAGER:
MC to FLL 11/07
MC/Dover 6/06
MARINER:
BCN / Ven 10/11
Alaska 2001|2006
Panama Canal 2003
NAV
Caribbean 11/06
Bermuda|New Eng/Canada 6/04
PG 5/05
OCEANIA
Nautica |Ist/Athens 6/07
Regatta|Baltics 6/08
Riviera 2013 Crossing -Istanbul to Miami
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Re: Compensation
#220988
11/13/06 03:24 PM
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Joined: Feb 2004
Posts: 7,967
jhp
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Posts: 7,967 |
Oh, I hate to disinter a dead horse, but here is my memory of communication, as I do not think Regent was remiss on reporting to passengers about an unforseeable circumstance, and how it would affect our arrival time. The staff reported as they got information. (Stuff happens on a ship). Andi, I know you and others with post-cruise plans had a LOT of stress. But if you or anyone expects Regent to "learn" from your comments, I think they need to hear more specifics about what they did wrong. Here's my memory of what happened: at dinner night before we were to disembark, announcement on loudspeaker in the dining rooms that we had a BIG problem, and would not be arriving next morning Sept. 6, early a.m., but rather 8 p.m. (too late to get through the tunnel) Next announcement was that we would arrive early the following morning on the 7th. We were in port by the time they said we would be. I was able to e-mail my private transportation for the 6th and he changed his plans to meet me the next day, having already been alerted, I think by Fred and Pat. I had paid for a room in Anchorage that was non-refundable through Orbitz, had to spend several miserable hours on the phone the next day with USAir, but it had nothing to do with Regent. I have been fairly compensated both for my expenses and my trouble.
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Re: Compensation
#220989
11/13/06 03:25 PM
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Joined: Feb 2004
Posts: 4,471
sedona
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We wrote Marc Conroy a detailed letter stating our issues. We were fairly compensated as well--just OOPs remaining and the $400pp. We were able to recoup over $10K of expenses from our hotels and transportation ourselves without putting in a claim to Regent. As you can see, there were substantial costs at risk. Alls well that ends well.
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Re: Compensation
#220990
11/13/06 03:47 PM
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Joined: Nov 2006
Posts: 10
Cherise
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May I interrupt to ask a short question?
I have been reading about your MUSH trip with great interest, since my family and I are considering an Alaskan cruise. We had thought about going to Denali after we got off the ship, but with $10k being mentioned, I am afraid would be far too expensive on top of the cruise price. Is there a less expensive way to experience Denali?
Thank you.
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Re: Compensation
#220991
11/13/06 05:04 PM
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Joined: Feb 2004
Posts: 11,641
joannapv
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Posts: 11,641 |
I don't know what "communication" people are talking but Olivia is correct - the news was loud and clear concerning our late arrival.. bottom line Regent was very fair to many, it seems, and there is just no pleasing everyone -
Joanna
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Re: Compensation
#220992
11/13/06 05:06 PM
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Joined: Mar 2004
Posts: 2,440
gf
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Posts: 2,440 |
Don't know all details about private Denali trip, but believe the $10K is for the group. We(2) did RSSC Denali post cruise in '05 and all worked well. Bert and Mitch did same through RSSC on MUSH cruise and evidently were satisfied with arrangements; you might ask them?
Another Kathy
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Re: Compensation
#220993
11/13/06 05:33 PM
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Joined: Feb 2004
Posts: 4,471
sedona
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Posts: 4,471 |
Kathy, you are right. There were 11 of us. I think the Denali trip was in the $1800 per couple range with Train, transportation and tours.
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Re: Compensation
#220994
11/13/06 07:50 PM
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Joined: Feb 2004
Posts: 7,646
ChatKat...
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Posts: 7,646 |
If you follow my posts, I put together a package using a private transportaion company, a stay at the Grande Denali Lodge, Tours in Denali, a dinner and the Gold Star Train back and hotel in Anchorage. I put out bids to companies who did the complete package, including working with Ngaire to see if she wanted to add it to MUSH for those who wanted to go to Denali. I then priced each component to save money for those who wanted to go. I spent many hours sourcing out trasnportation and coordinating for a group of 12 people - The same trip through Regent last year was $1800 per person. I got it down to $900 not including the additional night in Anchorage.
VOYAGER:
MC to FLL 11/07
MC/Dover 6/06
MARINER:
BCN / Ven 10/11
Alaska 2001|2006
Panama Canal 2003
NAV
Caribbean 11/06
Bermuda|New Eng/Canada 6/04
PG 5/05
OCEANIA
Nautica |Ist/Athens 6/07
Regatta|Baltics 6/08
Riviera 2013 Crossing -Istanbul to Miami
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Re: Compensation
#220995
11/14/06 10:00 AM
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Joined: Aug 2006
Posts: 864
Mitch
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Cherise-We really enjoyed our post-cruise Denali trip even though it was shortened by one day due to "pod issues". If I had a choice, I would probably prefer to do the land portion prior to the cruise as it is a rude awakening to get off the Mariner after a week of being spoiled. The hotels that Regent uses are not true luxury properties (not sure that any really exist in Alaska), but Denali was beautiful and we got to see all the fall colors and a good deal of wildlife. You also get to interact with some of the locals which was most interesting-I still can't figure out what attracts someone to move to such a harsh environment.
Mitch
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Re: Compensation
#220996
11/14/06 01:23 PM
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Joined: Nov 2006
Posts: 10
Cherise
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Joined: Nov 2006
Posts: 10 |
Thank you all for the reassurance on the price. ChatKat, I have tried to read as much as possible, but my time on the internet seems to be more limited than some. You have nearly 6,000 posts so it is taking me a while to read through all of them, along with all the others in this section.
I know I will be back with more questions that might look dumb, but I do want to make sure that if my family is able to go to Alaska, they enjoy it as much as possible.
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Re: Compensation
#220997
11/14/06 03:45 PM
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Joined: Feb 2004
Posts: 7,646
ChatKat...
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Posts: 7,646 |
I agree with Mitch, do Denali first so you will appreciate the ship's luxury. Stay first night at Captain Cook in Anchorage; Book the Alaska Gold Star Train to Denali; Call Kenny Timberwolf at Alaska Timberwolf Tours to get your ride to Seward or Whittier - he's terrific and you will know the real Alaska when he's taken you back! Plus he will take you on some side trips while you are going back. Stay at the Grande Denali Lodge; Go to Jeff King's Husky Homestead, The Tundra Wilderness Tour, Cabin Night Dinner Theater. Have fun. That's the tour in a nutshell.
VOYAGER:
MC to FLL 11/07
MC/Dover 6/06
MARINER:
BCN / Ven 10/11
Alaska 2001|2006
Panama Canal 2003
NAV
Caribbean 11/06
Bermuda|New Eng/Canada 6/04
PG 5/05
OCEANIA
Nautica |Ist/Athens 6/07
Regatta|Baltics 6/08
Riviera 2013 Crossing -Istanbul to Miami
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Re: Compensation
#220998
11/28/06 02:49 AM
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Joined: Feb 2004
Posts: 6,352
Marc
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Posts: 6,352 |
Just got our check from CSA. We had asked not only for our out of pocket expenses (changed air), but asked for our increased expenses (Regent transfers and taxi in LA). CSA, although slow, came through by reimbursing us for all that we asked for.
The check, along with news that that Hotel Director is no longer on the Mariner, makes for a very happy ending to a very wonderful eight night cruise.
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Re: Compensation
#220999
11/28/06 02:10 PM
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Joined: Feb 2004
Posts: 1,419
DougW
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Posts: 1,419 |
Marc,
Where did the HD go? Another ship or elsewhere?
Doug
PS: congrats on the apartment!
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Re: Compensation
#221000
11/28/06 02:12 PM
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Joined: Feb 2004
Posts: 6,352
Marc
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Posts: 6,352 |
Doug, I have no idea. However, if he had just boarded just before we did, a normal length contract would still have had him onboard for Grand Pacific.
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Re: Compensation
#221001
11/28/06 03:28 PM
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Joined: Feb 2004
Posts: 5,658
cruisinfanatic
cruiser
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cruiser
Joined: Feb 2004
Posts: 5,658 |
Well it sounds like the HD is joining the massive group of NCAA coaches that are now out of a job!!! :D :D 
JoAnn
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