Compensation
#220931
10/16/06 03:47 AM
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Joined: Aug 2005
Posts: 60
Yasveil
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Regent did cover 98% of our out of pocket expenses, caused by their pod break down.
But, wasn't there talk of Regent also offering an amount off (like $400 per person) towards future cruises, as an extra compensation.
Has anyone received additional information concerning the future cruise credit?
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Re: Compensation
#220932
10/16/06 07:30 AM
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Joined: Aug 2006
Posts: 864
Mitch
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Yes, we received a letter from Mr. Conroy and a certificate for a $400 per person credit on a future cruise which we are applying to PANDA.
Mitch
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Re: Compensation
#220933
10/16/06 07:49 AM
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Joined: Feb 2004
Posts: 5,658
cruisinfanatic
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Mitch - did you get that letter directly from RSSC in FLL? I know about it and its electronically on mine and my two clients records, but we have not received anything from Mark Conroy and certainly not anything in writing.
JoAnn
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Re: Compensation
#220934
10/16/06 07:51 AM
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Joined: Mar 2004
Posts: 2,335
AndreaN
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Mitch - when did you receive the letter?
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Re: Compensation
#220935
10/16/06 08:34 AM
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Joined: Feb 2004
Posts: 10,084
petlover
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We received our letter signed by Mark Conroy but sent by B&K on Saturday. We're applying ours towards FJORDS.
Marcie
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Re: Compensation
#220936
10/16/06 09:07 AM
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Joined: Mar 2004
Posts: 2,335
AndreaN
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Ah, perhaps it will be in the mail today. Thanks Marcie - and mine is definitely going toward FJORDS (it needs all the help it can get).
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Re: Compensation
#220937
10/16/06 11:15 AM
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Joined: Aug 2006
Posts: 864
Mitch
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The agent who did the booking forwarded the letter from Mr. Conroy which included the notice about the future cruise credit. We received it end of last week. They also refunded the equivalent of 1 day of our Regent Denali extension which we obviously lost-very fair.
Mitch
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Re: Compensation
#220938
10/16/06 01:51 PM
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Joined: Feb 2004
Posts: 4,471
sedona
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We have been compensated for 100% of OOPs and received the same credit from our TA. We are applying it towards TAPS.
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Re: Compensation
#220939
10/16/06 02:02 PM
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Joined: Feb 2004
Posts: 7,967
jhp
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Andi, what a funny and apt acronym! It sure was OOPS for Regent, and I for one think they handled it with class, as did the people I brought aboard with me! And at a $$$ cost to the line, especially since their contract with us really left all of us at their mercy, and they were obligated for nothing legally. To me, it was not about legal, but goodwill, and they did a great job! I remember how upset you were the day we were sailing extra and you didn't know the outcome, just what you had paid out in post cruise plans and reservation deposits. I'm glad it worked out for you..
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Re: Compensation
#220940
10/16/06 08:46 PM
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Joined: Oct 2004
Posts: 2,512
azgkrudi
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I love that acronym, Andi...OOPs. :) I am glad that you MUSH guests are receiving fair compensation now, and I love Olivia's words "it was not about legal, but goodwill" - you have handled this so well! I can only hope that if Greg and I are faced with something similar in the future, we will accept our situation with as much grace as you MUSHers have. This may sound like an odd time to post this, but I have learned SO much from all of you LCT travelers, through both your good experiences and the challenging ones. :lct:
Kristin
Paul Gauguin's Tere Moana-12/14 Voyager-10/08, 11/10 Navigator-05/07, 5/09, 10/11 Paul Gauguin-6/06, 12/07 Silver Shadow-12/06 Silver Whisper-11/05, 12/04 Silver Wind-4/04
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Re: Compensation
#220941
10/16/06 09:16 PM
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Joined: Feb 2004
Posts: 6,244
Masaki
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Same here - 100% compensation for out of pocket expenses for OOPS and the $400 credit in writing from my agent which will be applied to PANDA. Regent is truly a class act - certainly no legal obligation to provide us any of that. Certainly a way to ensure loyalty though. :D
Masaki
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Re: Compensation
#220942
10/17/06 03:24 AM
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Joined: Mar 2004
Posts: 4,868
Betty K
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Yea....Regent!!!
Betty
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Re: Compensation
#220943
10/17/06 05:41 AM
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Joined: Feb 2004
Posts: 11,641
joannapv
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I thought they handled it very well - I certainly am appreciative of their "goodwill"
Joanna
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Re: Compensation
#220944
10/17/06 06:25 AM
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Joined: Feb 2004
Posts: 5,658
cruisinfanatic
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I would agree Joanna - it was an unexpected bonus!
JoAnn
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Re: Compensation
#220945
10/17/06 06:41 AM
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Joined: Feb 2004
Posts: 4,471
sedona
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I don't know if this was communicated but I have to say that Alaska RR and the Denali hotels were spectacular. They quickly and sympathetically agreed to reimburse us all for our non-reimbursable hotel and RR costs and we received our credits immediately. This saved Regent over $10K in our OOPs for our group, which was great to be able to communicate to Regent. We only had to reimbursed for minor expenses.
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Re: Compensation
#220946
10/17/06 07:39 AM
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Joined: Feb 2004
Posts: 1,460
curiouscruiser
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I'm so glad to hear how well this turned out for everyone! Sounds like Regent went the distance to make things right. The Denali hotels etc. also sound very accomodating!
Sue
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Re: Compensation
#220947
10/17/06 07:58 AM
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Marc
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I am still waiting for insurance company to get back to me with their verdict before I approach Regent with OOPs; they are sure taking their time. The $400 is a nice windfall and will help with FJORDS.
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Re: Compensation
#220948
10/17/06 08:43 AM
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Joined: Feb 2004
Posts: 11,641
joannapv
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Fjords, for me, needs all the help it can get - I am very happy with credit. Glad it has worked out so well for the majority - despite a set back or two it was a wonderful cruise - Joanna
Joanna
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Re: Compensation
#220949
10/17/06 09:56 AM
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Joined: Feb 2004
Posts: 5,658
cruisinfanatic
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Well I just put ours on CROSS for next year!!
I too thought it all worked out Joanna - it certainly wasn't the end of the world now was it???
JoAnn
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Re: Compensation
#220950
10/17/06 10:17 AM
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Joined: Feb 2004
Posts: 10,084
petlover
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All's right that ends right! No complaints here, whatsoever! Regent proved once again that they are the BEST! Thanks Ngaire for all your efforts in getting so much accomplished on our behalf. :3smile:
Marcie
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Re: Compensation
#220951
10/17/06 10:21 AM
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Joined: Feb 2004
Posts: 11,641
joannapv
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I am just happy for everyone that Regent stepped up and made it very right - JoAnn, I agree, I think we all had a great time and have wonderful memories - on the radar screen of life it was a little blip -
Joanna
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Re: Compensation
#220952
10/17/06 06:18 PM
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Joined: Aug 2005
Posts: 60
Yasveil
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Is the $400 off credit Regent is offering,
per person or per cabin?
and any time limit, must use by?
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Re: Compensation
#220953
10/17/06 07:11 PM
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Joined: Feb 2004
Posts: 7,967
jhp
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I think it is $400 per person, and you need to take it before the end of 2007! Not a bad idea with all those cruises that are planned! I'm taking mine off FJORDS, or maybe TAP.
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Re: Compensation
#220954
10/21/06 07:26 PM
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Joined: Jul 2004
Posts: 637
Tom G
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Regent certainly did the right thing by offering compensation. But sometimes corporations need to be guided into doing the right thing.
This is Ngaire, I edited this post slightly, nothing against the rules here by Tom. I just a little too complimentary to me and I thought it best to remove that one sentence.
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Re: Compensation
#220955
10/21/06 08:55 PM
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Joined: Feb 2004
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sedona
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Here, Here! Tom is correct.
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Re: Compensation
#220956
10/21/06 11:13 PM
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Masaki
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Very good point, Tom!
Thanks again Ngaire. :)
Masaki
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Re: Compensation
#220957
10/22/06 07:05 AM
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Joined: Feb 2004
Posts: 11,641
joannapv
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Thanks Ngaire - I never doubted she was the "driving force" that resulted in a happy ending -
Joanna
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Re: Compensation
#220958
10/22/06 08:18 AM
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Joined: Feb 2004
Posts: 5,658
cruisinfanatic
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agree - thanks Ngaire.
My understanding, when I called Regent for us and my clients, is that the FCC is $400 per person, and is good until December 31 2008, and that date was on the email that one of the agents sent me, as we have never gotten anything in writing. It must be used or applied by that date, meaning according to the agent I spoke with that it could be used for a 2009 cruise as long as it was applied before the above date. Also, if you transfer a booking to something else, it will go with you, and if you cancel and don't immediately rebook, it will just go back into the system until you rebook.
I have applied ours and one of our friends to CROSS, and the invoice did show $400 per person.
Ngaire, is my information correct?
JoAnn
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Re: Compensation
#220959
10/22/06 03:23 PM
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Joined: Jul 2004
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Tom G
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JoAnn, my letter says December 31, 2007. Tom.
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Re: Compensation
#220960
10/22/06 03:30 PM
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Joined: Feb 2004
Posts: 11,641
joannapv
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Too LZ to check but think mine said same thing hope I am wrong doubt it
Joanna
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Re: Compensation
#220961
10/22/06 04:15 PM
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Joined: Feb 2004
Posts: 5,658
cruisinfanatic
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Oh my!! Just looked back at the email that I got from Jennifer, the agent I spoke to, and it definitely says "valid until 12/31/2008, the cruise must be booked by this date or it will expire". And actually, when I did the application for us and the Croxall's, that agent also said it was good till 2008. Very interesting.
Will double check back with her again tomorrow, as one of the couples probably will not be able to cruise in 2007 due to building a house, so need to know for sure myself.
Not meaning to create an issue here, just going with what I was told, but have never gotten in writing from FLL, just from an agent in Omaha. :ohmy: :ohmy: :ohmy:
JoAnn
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Re: Compensation
#220962
10/22/06 05:53 PM
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Joined: Feb 2004
Posts: 4,471
sedona
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JoAnn, Ours says valid through Dec 31, 2007.
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Re: Compensation
#220963
10/22/06 05:58 PM
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Joined: Feb 2004
Posts: 7,967
jhp
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I don't have mine yet, but sure hope JoAnn is right about 2008!
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Re: Compensation
#220964
10/22/06 06:59 PM
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Joined: Mar 2004
Posts: 8,920
Ngaire
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I can check the letters tomorrow but they usually are dated to the end of the following year, in this case 12/31/07.
You can make the booking up to 12/31/07 BUT it can be for a 2008 cruise. By the end of 2007 you can book up to the end of 2008. In fact if a 2009 cruise is available before the end of 12/31/07 the certificate could indeed be used for 2009. Now that is a dream world that Regent would have its cruises out nice and early!!
It is very rare for a future cruise credit to be dated two years out. No matter what Omaha told you the official date on the letters is what is accurate and they will all be the same.
My instinct is 12/31/07 as the date the cruise must be booked by and whether that be a 2008 or 2009 cruise does not matter.
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Re: Compensation
#220965
10/23/06 03:18 AM
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Joined: Feb 2004
Posts: 5,658
cruisinfanatic
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Thanks Ngaire. I am calling them again this morning to clarify and ask for something official to be sent - I have no idea why we have never received anything, but my office says nothing has come from RSSC for any of us, and we certainly have not received anything directly. I did talk to Dawn a week or so ago, she is apparently involved with this, and I'm certain she also told me 2008, but I don't want to be giving out incorrect info, especially since I don't have anything official.
I agree it sounded like a long way out, and I was surprised when they told me 2008.
JoAnn
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Re: Compensation
#220966
10/23/06 03:08 PM
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Joined: Mar 2004
Posts: 8,920
Ngaire
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I did look at the letter that came as notification and it is 12/31/07. The cruise must be booked by that date.
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Re: Compensation
#220967
10/23/06 04:06 PM
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Joined: Feb 2004
Posts: 5,658
cruisinfanatic
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Well.....I talked to Randall James today, who works for Gair O'Neil, he again assured me that it was good until Dec 31 2008, it must be applied by then, and could actually be used for a 2009 cruise if booked and applied by then. I asked for a letter in writing from him or Mr. O'Neil, which he said he would send. Haven't received it yet, so.....until then I am not holding my breath.
Again, not creating a controversey (that doesn't look right sp?) here, just stating what facts I have at this point.
JoAnn
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Re: Compensation
#220968
10/23/06 04:31 PM
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Joined: Feb 2004
Posts: 11,641
joannapv
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JoAnn : you are "NOT a contro gal" thanks for your info :hug: :hug:
Joanna
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Re: Compensation
#220969
10/23/06 06:49 PM
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Joined: Mar 2004
Posts: 8,920
Ngaire
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JoAnn, It is good until December 2008 as long as it is booked by 12/31/07. Perhaps this is where everyone is getting mixed up. Who knows, let us know if you get anything different all the Future Cruise credits would be identical.
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Re: Compensation
#220970
10/24/06 03:30 AM
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Joined: Feb 2004
Posts: 5,658
cruisinfanatic
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Ngaire - thats a point I hadn't thought of, although, I thought I had gone over that with Randall. Lets see what the letter says and I will keep you updated.
JoAnn
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